Unify Conversations
It's important to track not only what your customers are saying to you, but also what they're saying about you. Assistly's help desk software collects, and organizes your customers' conversations in one place giving your business a 360 degree view of your customer interactions. More »
Case Distribution
Configurable business rules, and case filters enable your business to systematically assign cases to the right people, ensuring that your team doesn't miss a beat. Assistly's help desk software is designed to help you optimize your customer support processes. More »
Know your Customer
Assistly's help desk software gives your support team access to your customer's entire history at a glance, supplemented with data from your internal systems, enabling your business to deliver personalized, knowledgeable service. More »
Maximize Efficiency
Business rules, custom macros, bulk management, and knowledge base help your business cut down on the amount of time your support team spends responding to commonly asked questions, allowing you to focus on wowing your customers. More »
Unified Knowledge Base
Help your team consistently deliver great service by building a synchronized repository of agent knowledge. Help your customers help themselves by giving them access to the same knowledge base via robust, real-time Frequently Asked Questions on your site. More »
Chart your Success
Assistly's built-in Analytics Dashboard visualizes your support data into colorful graphs so that you can easily spot trends and areas for improvement. The graphs can be configured to show only the date ranges and variables relevant to your business. More »