Last night we implemented a temporary patch to manage a Facebook API issue. The issue has caused intermittent problems retrieving Facebook conversations. As a temporary solution, we’ve implemented a fix to continuously monitor posts during the last seven days and … Continue reading
Today The Patriots are riding high, getting ready for the Super Bowl. Lou is now CEO of Trinity One Sports—using his experience to help teams use social media to increase brand strength and revenue. This is his first contribution to the Assistly blog. We look forward to sharing his knowledge with you periodically. Continue reading
All the cool/slick technology still is dependent on having the right people on the spot using it in such a way that it best represents your company. Continue reading
Interest is growing in this position because it puts a public face to the importance of customer service, and signals a public declaration that the customer—because of the rise of social networks and the dissemination of opinion and ideas on the Internet—should be represented in the boardroom. Continue reading
Update – January 15, 11:07PM : This update was successfully re-applied. Thanks for your patience. Update – January 13, 12:07AM : We identified an Issue with the January 12th update and have had to revert the changes. We … Continue reading
Thursday night, we will be making a few simple changes to our Email Reply templates – these are the templates that style the information you send back to your customers using Assistly. What’s Changing We’ve improved the design of these … Continue reading
FounderLY believes that entrepreneurs are a special breed changing the world and helping make a shift to the next phase of evolution as a global society. As a way of promoting entrepreneurship, FounderLY shares founders’ stories–short form interviews conducted by … Continue reading
Each customer interface that occurs over the lifecycle of the customer’s business relationship with your organization defines how your organization is perceived and has a major impact on the bottom line. Continue reading
Our latest Assistly release includes support for Textile, a lightweight markup language that allows Agents to preview and send HTML-formatted information back to customers without having to hand-code HTML in their responses. How do I turn on Textile? To enable … Continue reading
Technology provides the basis for this two-man team to run a web service that has handled nearly 30,000 email entries. But going from about 600 registered users in late March to over 5,000 in mid-April not only required us to scale our technology, it forced us to find a scalable solution to customer service as we saw our support emails explode from 23 total requests between January and late March to about 300 over a two-week stretch at the beginning of April. Continue reading
About Using Assistly No Excuses
Assistly Customer Stories RJshop Spins Amazing Customer Service for DJs
Customer Engagement The Newest C-Suite Role: Chief Customer Officer
Customer Experience The Newest C-Suite Role: Chief Customer Officer
Customer Service Lou Imbriano, Sports Marketing Expert, on the Importance of "No"
Our Infographics Here They Come! The Millennials! An Assistly Infographic
Product Updates Workaround for intermittent Facebook Comment Issues
Social Media 7 Reasons Why Social Media Presents Great Opportunity for Customer Service
