We offer a completely customizable self service portal with advanced options including support articles, community driven questions and answers, a personalized dashboard which enables your users to track all of their interactions, configurable widgets for featuring interesting content, links, updates and more.

In addition, we offer your users the ability to get live support via multiple channels including Ask the Community, Email, Chat, Schedule a Callback, Twitter and more. All of these features are simple to get up and running via a web-based administrative console.

We fully embrace the concept of a universal queue which enables you to route conversations to the right agent at the right time. You can easily configure your queues, agent permissions and skills, and the channels you want to offer to your customers.

Additionally, we route conversations rather than individual requests. For example, if a customer sends in multiple emails about a single topic which have not yet been responded to, those emails will be routed as a group, rather than as individual interactions. This reduces redundancy, saves time and creates a far better customer experience, delivering your customers one consistent response.

Understanding what's happening with your support system in real time is critical in improving your overall customer satisfaction - great analytics is a core component of what it takes to turn your average customer looking for support into a fan. With our solution, you can see and sort reports by date range, interactions by channel type, service levels, agent performance and much more.

We provide advanced reporting and analytics putting you at the heart of your support system, allowing you to provide the type of support your customers will love.